How can we help?
Our support team is here to help with any questions or issues.
Contact us directly
Email Supportalinacarladami@icloud.comTap to open your mail appSend us a message
Frequently Asked Questions
How do I update my profile?+
Open Kidou Go and tap your profile picture. Choose Edit Profile, update your name, photo, bio or family details, then tap Save Changes. Your updated information will appear across the app immediately.
How do I add a kid-friendly place?+
Open the Places section and tap Add a Place. Enter the location, age suitability, available facilities and a short description. You can also add clear photos to help other parents. Our team reviews each submission before publishing it.
Why can’t I see nearby places?+
First, confirm that location access is enabled for Kidou Go in your device settings. Then check your internet connection and refresh the Places screen. If the issue continues, set location access to While Using the App and restart Kidou Go.
How do I report a user or message?+
Open the relevant profile or conversation, tap the three-dot menu and choose Report. Select the reason and add any helpful details. Reports are private, and our safety team reviews them carefully as soon as possible.
How do I delete my account?+
Go to Settings → Account → Delete Account. Review the information shown and confirm your request. Account deletion is permanent and may remove your profile, saved places and messages, so please download anything you wish to keep first.